Susan Glenn

The first person who I watched as an independent business owner was my mother, though I didn’t know it at the time. She started a fabric store in Hamilton when I was very young and although it didn’t last and I was reminded of it by several fabric rolls that were scattered in cupboards or in our basement growing up.

As an adolescent I regaled my mother with different business ideas I had and expounded on all the amazing things computers and connected networks can and would do to change the world. At the same time I would help her process the daily listing sheets that the Toronto Real Estate Board mailed out to all the agents each week. Before computers, agents would get printed listings, four-up on a perforated sheet that you would tear and insert into mini binders designed just to hold them. 

At that age I saw just how difficult working for yourself can be. If you’re self employed, all the various tasks can sometimes be overwhelming or a grind, taking you away from the part of the business you might really love. When I was younger, it was hard for me to truly appreciate how much work my mother was putting in on a daily basis in addition to being a mother of three.

As a teenager, we would have thoughtful discussions about businesses and potential businesses. My Mom became a sounding board and and audience for all kinds of different ideas I had. 

As an adult I’ve watched her predict market movements and nail sale prices. She develops a deep commitment and empathy for her clients. She is invested in their needs and their ride on the emotional roller coaster of buying and selling homes. 

Over the years I’ve learned by watching my mother continue her business the importance of consistency and maintenance. Sales, networking, marketing, cold calling, negotiating, accounting, and customer relations. These are not checklists that once you achieve them simply maintain themselves. They are the ongoing and sometimes tedious parts of your business that must be maintained or they will wear out or wear you down. 

This Mother’s Day I want to add my mother, Susan Glenn to #My52. She was the first and most important person that has guided me on my career.

Love you Mom, Happy Mothers Day.

LinkedIn: SusanGlenn

Web: The Glenn Team